Margin Impact Diagnostic™

Enter your details below. Your report will be delivered to the email address you provide within 1 to 3 business days.

Your industry *

Please enter your name, email address, job title, organizational level, and select your industry before continuing.

Your business

Five questions to calibrate your diagnostic. Leakage estimates and benchmarks vary meaningfully by business type and scale.

What is your approximate annual revenue? *

How many people are on your team, including yourself? *

What is your primary service delivery model? *

How long has the business been in operation? *

Approximately what percentage of your annual revenue goes to total labor costs, including salaries, benefits, and payroll taxes? *

Include everyone on payroll or contracted regularly. If you are a sole operator, include an estimate of your own compensation.

Please answer all questions before continuing.

Revenue & margin reality

These questions surface the financial conditions your operations are currently producing. There are no right answers, only accurate ones.

How has your revenue trended over the past 12 months? *

How has your gross margin trended over the past 12 months? *

Where do you feel the most cost pressure? Select all that apply. *

Can you identify which service lines or client types are most and least profitable? *

Please answer all questions before continuing.

BURDEN Pattern™ assessment

For each pattern, assess how often it has occurred in the past year and what it costs when it does. Financial magnitude, not frequency, determines your priority sequence. If a pattern never occurs, the follow-up question will be skipped.

Work accumulates faster than your team can deliver at a consistent pace

In the past year, how often has more work piled up than your team can deliver at a steady pace? *

When this occurs, how would you estimate the financial impact? *

Team time and skills are misaligned with the work that actually generates revenue

In the past year, how often have team members spent time on work below their skill level or outside their primary role? *

What portion of your total labor cost do you estimate produces direct, revenue-generating output? *

Deliverables require significant revision or correction before client acceptance

In the past year, how often have deliverables required substantial revision before client acceptance? *

When this occurs, how much additional time does it typically consume relative to the original work? *

Internal handoffs, approvals, or waiting periods extend timelines beyond what the work requires

In the past year, how often have internal processes, approvals, or handoffs created delays beyond the actual work time? *

When this occurs, how much additional labor cost does it generate in coordination and recovery? *

Team regularly produces work beyond what clients need, use, or pay for

In the past year, how often has your team produced deliverables beyond what the client requested or will use? *

When that happens, how much team time per week do you estimate goes into work the client did not request or will not use? *

Team time goes to coordination, reporting, or administration that does not directly serve clients

What portion of your team’s weekly time goes to steps that don’t directly serve clients or produce billable output? *

If this kind of activity were reduced by half, how significant would the operational impact be? *

Please answer all required questions before continuing.

VALUE Signature™ assessment

Five questions that assess the financial and client-facing consequences your operations are currently producing. BURDEN patterns identify the cause. VALUE Signatures name the cost.

How confident are you that your pricing accurately reflects the true cost of delivering your services? *

How often do projects expand beyond original scope without a corresponding revenue adjustment? *

Approximately what percentage of your team’s hours each week directly produce client value or billable output? *

What percentage of your active clients expand their engagement or renew within 12 months? *

How frequently do satisfied clients refer others or expand their relationship without prompting? *

Please answer all questions before continuing.

Capacity & decisions

These final three questions identify structural conditions that amplify or limit the patterns identified above.

How often do operational decisions that could be handled at the team level require your personal involvement? *

What percentage of your core service delivery processes are documented and consistently followed? *

How would you describe your team’s current use of technology and automation in service delivery? *

Please answer all questions before submitting.